Saturday, November 28, 2009

myPublicServices Conference, London, 26 November 2009

On Thursday morning, Mark from SCIP and I took the 7.44am train up to Victoria for the myPublicServices conference. The conference was looking at how digital media could and is changing the face of public service delivery: via twitter, blogging, websites and youtube, it's used to open up two way dialogue, communicate messages, inspire, attract, ask for feedback, and ask not only service users and the public to reflect, but also service providers. Most of all it's about creating change- changing communication, changing mindsets, changing services to fit what people need. 

Our role that day was to be social reporters, working alongside an informal team of other reporters, including @amyrsward, @brian_condon, @amandagore, @BenjaminEllis. The conference was organised by Patient Opinion, a site that brings NHS patients, carers, family, staff together, and with representatives from Headshift myPoliceEnabled by DesignOn Road Media FutureGovthinkPublic.

Having spent two years working with PPI Forums and what feels like a million years working with young people and in local communities, I was pleased to attend two morning workshops, "Understanding youth: connect, engage and inspire" and "The journey of myPolice" - I'll be posting up my write ups from both sessions shortly. 

If you'd like to read more about the opening session, in which James Munro, Tom Loosemore, and Denise Stephens gave presentations, see BBC's coverage or search for #mps09 on Twitter.